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Wait times are often much less than a call center, and customers can easily multi-task while waiting.
Additionally, the pain of having to dial a 1-800 number and navigate through a maze of numeric options is non-existent.
In just a few keystrokes, they can find answer they’re looking for and reply to the customer – without having to type out the full response.
At My Live Chat, we use the most effective technologies to provide highest quality at minimum price.A further 38% of respondents said they had made their purchase due to the chat session itself. As you provide answers to commonly asked questions, response sets are automatically generated.This is why we are able to offer you totally free edition of live chat software and low-priced premium version.Read More Get Started Chat via your mobile device by using our i Phone/i Pad or Android apps!Immediately switch to live support with the click of a button. Help your live agents get more done faster with chat shortcuts.When a customer asks a question, your agent can begin typing keywords to pull up relevant responses.Behind the scenes, our award-winning language processor learns to match questions with the relevant keywords you have provided.Whenever you want to make adjustments, you can remove unwanted content with one click.You can do this but not that, and if you want to do this other thing, it requires a very expensive handholding agreement. The trouble with online shopping is that many customers are disconnected from someone who can answer their questions in real time with precision.